Privacy Policy

Galaxy Coaching (“we” or “us”) is committed to protecting the privacy of our clients and the children they entrust to us. This privacy policy explains how we collect, use, and disclose personal information that we collect from you through our website and/or other interactions with us.

Information Collection

We collect personal information from you in several ways, including:

• When you register for one of our coaching courses
• When you submit a contact form on our website
• When you communicate with us via email, phone, or in person
• When you make a purchase through our e-commerce functionality
• When you browse our website, we use cookies and other tracking technologies to gather information about your usage of our website and your preferences.

The types of information we collect may include your name, contact information (such as your email address and phone number), billing information (such as your credit card number), shipping information and any other information you choose to provide to us.

Children’s Information

We also collect personal information about children who participate in our coaching programs, including name, age, and health information. We do this to ensure that we can provide safe and appropriate coaching to each child. This information is provided to us by the parents/guardians who register the child. We take the utmost care to protect the privacy of children and we will not share their personal information with any third parties without the explicit consent of the parents/guardians.

Use of Information

We use the information we collect to:

• Provide coaching services to you and your child(ren)
• Communicate with you about your account and coaching course
• Send you updates on our coaching courses and other related services
• Process payments for our coaching courses
• ship your orders and providing tracking information
• enhance your shopping experience by providing personalized and relevant content

Disclosure of Information

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

• If we are required to do so by law or in response to a valid legal request
• To protect the safety of our clients and/or coaches
• To protect our own legal rights and interests
• To third-party service providers that assist us with payment processing, shipping and handling, email marketing, and data analysis. These service providers are contractually obligated to keep all such information confidential and use it solely for the purpose of providing the services we request.

Security

We take all reasonable steps to protect your personal information from loss, misuse, and unauthorized access, alteration, and destruction. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We use secure sockets layer (SSL) technology to protect your personal information during transmission, and we store your personal information on secure servers. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee the absolute security of any information you transmit to us.

Refund and Cancellation Policy

If you are not satisfied with your purchase, please contact us within 14 days of receipt of your order at info@galaxycoaching.co.uk. We will do our best to resolve any issues or process a refund or exchange for you.

Your Rights

You have the right to request access to your personal information that we hold, and to request that it is corrected if it is inaccurate, or deleted if we no longer have a legitimate reason for holding it.

Changes to This Policy