Refund Policy

 

At Galaxy Coaching, our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan.  If you have any questions regarding the terms of the Refund & cancellation Policy, we’re happy to discuss matters via email on info@galaxycoaching.co.uk. You can also give us a call on 02890 605605.

The terms and conditions noted below explain our policy on refunds and cancellations for Galaxy Coaching.

 

What happens if I want to cancel my order? 

To create the best experience, we begin preparing your order as soon as your order is confirmed. Therefore, cancellations are only possible when it has been agreed that we are able to so, either verbally or by email.

 

Should we not be able to rectify the situation

• For credit card payments, you will be refunded within two working days

• For debit card payments you will be refunded within two working days

• For payments made via bank transfer you will be refunded within two working days

 

What are my statutory rights? 

Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.